Policies

TAKE ADVANTAGE OF FREE USPS SHIPPING ON ORDERS OVER $50!

Return Policy:

Customers must obtain a Return Authorization # before attempting to return any merchandise.  We will not accept any returned merchandise without a valid RA #.  To obtain a Return Authorization # e-mail us at info@themultitoolstore.com.  A customer service representative will e-mail you your RA # that must clearly be indicated on the outside of the return parcel as well as any paperwork enclosed.

Return merchandise to:

Dawgone Online Enterprises Inc.
Attn: Returns Department
100 La Mesa St.
Derby, KS 67037

Return Authorization number REQUIRED.

We will not be obligated to accept any returns of product submitted more than 45 days after shipment of such product to customer, excluding returns of defective product which have a 90 day warranty.

Return Authorization numbers are valid for 15 days from the date of issue.

Restocking fees:

Non-defective merchandise returned for any reason other than a shipping error will be subject to a 15% restocking fee.  Product must be received in original condition.

Back Order Policy:

For single product orders that are back ordered they will ship as soon as they are available.  For multi product orders that have both in stock and back ordered products you can elect to have the in stock items that are available shipped or have them held until the back ordered items are available.  We will call or email you to determine your preference.

Damaged Goods Policy:

Please refer to our return policy.

Overseas Shipping:

Due to customs requirements we only ship to US military bases and addresses containing valid US Zip codes.  These include the 50 US states, as well as Puerto Rico and the US Virgin Islands.  If you live on Guam or any other island with a US Zip code address please contact us at info@themultitoolstore.com for ordering and shipping details.

Using freight forwarding companies:


Due to the amount of credit card fraud we have experienced from orders asking to be sent to freight forwarding companies we will no longer accept any orders from overseas customers, and we do not ship anywhere outside of our stated delivery areas.  We apologize in advance for any inconvenience this may cause but we cannot afford the expense of continued overseas fraud against our business.                                                                                                              
Domestic Shipping Policy:  Your order will be shipped once the funds are verified and deposited.  Any orders with non-verified funds will be immediately refunded and the order cancelled.  Notification will be sent to your provided email address regarding shipment date and/or issues with stock availability (backordered, no longer available), as well as the expected availability date, if any.  If shipment delays are unacceptable please reply to our email to request order cancellation and refund.


              

FAQ’s

How many tools are in a multitool?

We have a wide variety of multitools that range from 5 to 25 tools within a multitool.

What is a MAP?

Retailers, like themultitoolstore.com, have the right to set their own prices, but some manufacturers place restrictions on how those prices may be communicated. Because our sale prices on some items are lower than the manufacturer's "minimum advertised price," you must add these on-sale items to your cart before we can show you our sale price. When you add the item to your cart, it allows us to show you our special sale price and demonstrates our commitment of always bringing you low prices on our broad assortment of products. We realize that this may be an inconvenience, but you can easily remove the item from your cart if you decide not to buy it. In today’s competitive world, this is the only way we can show you a sale price on an item that is offered at a price which is lower than the manufacturer's "minimum advertised price". 


I live outside the United States.  Can I order from your store?

If you wish to purchase multitools for shipment outside the United States please follow the payment and shipping policies outlined above.  For a full range of products that can be shipped worldwide browse our Dawgone Great Deals here!  Enter the product category and then the specific item in the search box.  This site is separate from the Multitool Store site and uses a different shopping cart, so orders from the two websites cannot be combined.

What is your return policy?

Customers must obtain a Return Authorization # before attempting to return any merchandise.  We will not accept any returned merchandise without a valid RA #.  To obtain a Return Authorization # e-mail us at info@themultitoolstore.com.  A customer service representative will e-mail you your RA # that must clearly be indicated on the outside of the return parcel as well as any paperwork enclosed.

Return merchandise to:

Dawgone Online Enterprises Inc.
Attn: Returns Department
100 La Mesa St
Derby, KS 67037

Return Authorization number REQUIRED.

We will not be obligated to accept any returns of product submitted more than 45 days after shipment of such product to customer, excluding returns of defective product which have a 90 day warranty.

Return Authorization numbers are valid for 15 days from the date of issue.

Restocking fees:

Non-defective merchandise returned for any reason other than a shipping error will be subject to a 15% restocking fee.  Product must be received in original condition.

Who pays for shipping?

We offer free shipping on orders of $150 or more before taxes, shipping and handling, available for orders shipped within the continental United States via UPS, and for orders of $100 or more to all locations via USPS.  Smaller orders and all orders sent to Alaska, Hawaii, Puerto Rico, and the US Virgin Islands are subject to normal shipping rates based on the carrier selected.  No free shipping is available on any order shipped via UPS 2nd Day Air.  Promotional free USPS shipping on orders exceeding $50 may occasionally be offered.

Do you charge sales tax?

Kansas customers will be charged 7.3% sales tax.

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info@themultitoolstore.com